1. Information We Collect
We collect the following types of information:
Account Information: Email address, username, password (encrypted), date of birth, profile picture
Gaming Information: Match history, statistics, ratings, game preferences, platform details
Financial Information: Payment methods (securely processed by PayFast), transaction history, wallet balance
Usage Data: Device information, IP address, browser type, app usage patterns, interaction data
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process matches and financial transactions
- Calculate ratings and match players appropriately
- Detect and prevent fraud and abuse
- Send notifications about matches, messages, and platform updates
- Provide customer support
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Object to processing of your data
- Export your data
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Match history and transaction records are kept for 7 years for legal and tax purposes.
8. Children's Privacy
HiStakes is not intended for users under 18 years of age. We do not knowingly collect information from minors.
9. International Transfers
Your data is stored on secure servers in South Africa. If data is transferred internationally, we ensure appropriate safeguards are in place.
10. Changes to Privacy Policy
We may update this policy periodically. We'll notify you of significant changes via email or platform notification.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at privacy@histakes.com